Build Podcast · Episode 1

Conversion to Birdseye

Every one of our operating systems used to look the same on the inside. This is how all fourteen got a new home screen, the first system that got it, and the machine that converted the rest in one night.

Eight minutes. Roz and Brian open it, then I walk you through it myself, inside the operating system that runs this company.

What this is

This is the first episode of the Build Podcast: short films about how the things on our shelf actually get built. No slides. The real screens, the real systems, and the real machines that make them.

Before Birdseye

Every operating system we made used to open the same way: a dark menu down the left side and a wall of numbers on the right. It all worked. But to the person who owns the business, it felt like a cross between FileMaker and Facebook. A dentist and a plumber were sitting at the same desk.

The first one

The first system built on Birdseye was AE Remote Work OS: the whole office for one person, on one phone. Nine rooms on a single screen. The one in the middle tells you how today is going. Tap a room and you walk in. A frosted bar rides along the bottom, and the helper waits behind a little tab on the right.

That was one system. There were fourteen more on the shelf. Nobody converts fourteen operating systems by hand.

The machine

So I built a machine to do it, inside our own operating system. You tell it the trade, pick the people who work there, and pick the eight rooms each of them uses most. It fits the home screen to that business and puts the business's own name on every room. Seventeen color skins, light and dark. Nothing cookie cutter, and no made-up numbers.

The Birdseye Machine converted every one of our operating systems in a single night. And every new system is born on Birdseye from day one.

What you will see in the film

The old look, the first system to change, then me inside the AE OS: the machine room, the Birdseye Machine, designing a brand-new trade from a blank page, and the team of agents behind it, each one reporting up a chain with a confidence score on every answer.

We didn’t use automated technology until we engineered and developed the automated technology. Now that’s an accelerated experience, my friend.